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Massachusetts health plan gets high marks from members Posted: March 11th, 2011

By Maryalene LaPonsie

After Massachusetts enacted the nation's first universal medical insurance mandate in 2006, the Commonwealth Health Insurance Connector Authority was created to help residents locate affordable health insurance. Known informally as the Massachusetts Health Connector, the agency also administers a Commonwealth Care health plan for low income families in the state.

On March 10, 2011, the government announced the findings from a survey of Commonwealth Care members. The results reflect widespread satisfaction with only four percent of respondents expressing dissatisfaction with the services they receive.

Among other findings from survey respondents:

  • 86 percent felt positive about the range of services and quality of care provided through their medical coverage
  • 82 percent were pleased with their choice of doctors and provider networks
  • 85 percent reported the application process was easy
  • 63 percent of those paying premiums for their medical coverage felt the price was reasonable.

Members of Commonwealth Care have a primary care physician, and 81 percent of respondents had been to see their doctor for regular care in the previous year. However, having access to a primary care office did not seem to impact member usage of emergency rooms. One-third of Commonwealth Care enrollees visited the ER during the previous year, roughly the same rate as other state residents.